Healthcare expansion requires operational alignment between executive strategy and frontline clinical care. Madison Baugh, Director of Business Operations at Mercy NWA, shares how she transitioned from pre-physical therapy to directing regional women's and children's health initiatives.
Baugh discusses navigating sudden administrative trials, scaling specialized care models like dedicated obstetrics emergency units, and managing community partnerships. She breaks down the logistics of securing provider alignment, managing rapid volume growth, and structuring operational workflows that keep patient care central during major facility expansions.
For health administrators navigating rapid facility growth, this episode provides an operational blueprint for driving buy-in across clinical departments. Subscribe and share this episode with a peer managing regional growth. How does your organization build trust between business leaders and frontline clinical staff?
